Generelle Betingelser og Vilkår
Terms and Conditions
Terms and Conditions of Use of Services on Website esportsbetting.com.
Version 1.1 last updated 16 January 2018
1.1 By using and/or visiting any section of the website esportsbetting.com (the "Website"); or by opening an account on the Website you agree to be bound by:
1.1.1 The General Terms and Conditions, on this page;
1.1.3 All game rules that follow
1.1.4 All terms covering bonuses and promotions, which are advertised from time to time on our site
1.2 All of the terms and conditions listed above shall together be referred to as "the Terms" and are all an integral part of these terms and conditions.
1.3 Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
General Terms and Conditions
2.1 The Sportsbook is provided by Wetten.com Limited, a company bearing registration number C80649, and having its registered address at 111/2, Saint Lucy Street, Valletta VLT 1183, Malta. Esportsbetting.com holds a license of the Malta Gaming Authority (MGA). The MGA is an independent regulatory authority of the EU member state Malta, which regulates gambling. In detail, esportsbetting.com holds the Class II Remote Gambling License with the license number MGA/CL2/12332016 (12th December of 2016 is the “Effective Date“). Additional information about the MGA can be obtained directly on www.mga.org.mt.
2.2 The Casino is provided by Wetten.com Limited, a company bearing registration number C80649, and having its registered address at 111/2, Saint Lucy Street, Valletta VLT 1183, Malta. Esportsbetting.com holds a license of the Malta Gaming Authority (MGA). The MGA is an independent regulatory authority of the EU member state Malta, which regulates gambling.
The Net-Ent Casino that is provided by esportsbetting.com is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 19/12/2017, under license number MGA/CL1/1423/2017.
The Play’N Go Casino that is provided by esportsbetting.com is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 19/12/2017, under license number MGA/CL1/1424/2017.
The Yggdrasil Casino that is provided by esportsbetting.com is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 19/12/2017, under license number MGA/CL1/1425/2017.
3.1 We may need to change the Terms for a number of reasons, including but not limited for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms can be accessed here, and the date on which they came into force is noted.
3.2 We will notify you of material changes to these Terms prior to them taking effect. Where we make changes to the Terms which we wish to notify you of, we will do so by email or by placing a notice on the Website. You must re-confirm acceptance before the changes come into effect and you are able to place bets on our website.
4. YOUR ACCOUNT
4.1 In order to place a bet via the Website, you will need to open an account on the website ("Your Account").
4.2 Underage Gambling - It is illegal for anyone under the age of 18 to open an account or to gamble on our website. We carry out age verification checks on all customers who use payment mechanisms which are available to under 18s and additionally perform random age verification checks on customers using other forms of funding mechanisms. Please note than anyone under the age of 18 found to be using the site will have any winnings forfeited and may also be reported to the authorities.
Account can be exclusively opened by customers, residing in Germany, Austria, Switzerland, Sweden, Canada, Norway, New Zealand, Finland, Brazil and Malta. In the event that players originating from any of the restricted jurisdictions are not automatically blocked by the software and/or use any means to bypass the imposed restrictions all wagering activity (including bonuses, if any) will be considered null, void and depending on the purchase method used by the players we reserve the right to charge fees in order to cover for any payment processing services used by the players.
4.3 When attempting to open an account or using the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
4.4 A player must register personally by following the on-screen instructions.
4.5 When you open Your Account you will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details").
4.6 You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
4.7 Players are advised to open an account in their local currency.
4.8 Your Account must be registered in your own, correct, name. You may only open one account. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and:
4.8.1 Any winnings and bonuses will be confiscated and remaining balance returned (subject to reasonable charges);
4.8.2 Any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
4.8.3 In case we suspect an account to be a duplicate, we reserve the right to freeze the account in question and demand documents to verify the identity of the customer.
4.9 If you wish to open another account, you may do so by contacting the Manager at [email protected]. If a new account is opened, the old account will be closed.
4.10 It is the customer’s responsibility to keep account details, especially the username and password, safe from third parties. We do not compensate any losses associated with the improper use of the account by third parties.
4.11 You must maintain your account and keep your details up-to-date. You have a right to close your account. If you wish to close your account you must send a request to do so to [email protected] or use the functionality available on the website to do so.
4.12 By accepting the terms and conditions the user allows and authorizes us to keep him/her informed about changes on the website new services and promotions by email phone and SMS. The user can opt out from this communication by sending an email to [email protected].
4.13 Upon account closure for any reason we reserve the right to keep your personal information in our system in accordance with data protection legislation applicable in Malta at the date of account closure.
4.14 Exclusion from opening an account and using our products
Our products are designated for private use only. Any form of commercial use is strictly prohibited and will lead to the closure of the account in question.
Employees of esportsbetting.com and its subsidiaries as well as employees of associated suppliers that are involved in the creation of the sportsbook and Casino offering, may only open an account with the explicit approval of the management.
Any person that is directly involved in the organisation and/or execution of a sports event for which we provide odds, such as athletes, coaches, referees, officials or team physicians, may not bet on any result associated with his or her activity. In case we detect a violation of this rule, we will annul the bet, close the account and inform the relevant authorities and/or federation. This rule also applies if the federation itself does not bar the individual from said activity.
By agreeing to the terms and conditions, you are acknowledging that you are legally permitted to open an account, deposit and withdraw funds and place bets. Furthermore, you are confirming that you will use our offer for personal entertainment only and play responsibly.
5. VERIFICATION OF YOUR AGE AND IDENTITY
5.1 You warrant that:
5.1.1 You are at least 18 years of age, or any higher age required by laws that apply to you (“the Legal Age”). Players hailing from Estonia must be at least 21 years of age to register for an account. When opening an account you will be required to confirm that you are of minimum legal age.
5.1.2 The details supplied when opening Your Account are correct;
5.1.3 You are the rightful owner of the money in your Account;
5.1.4 You are located in a country that permits the use of online gambling products
5.1.5 The money deposited is not derived from any activity which is illegal.
5.2 The company complies with Maltese and European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the company and, if necessary, a suspicious transaction report will be made by the company to the competent Maltese Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.
5.3 All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
5.4 By agreeing to the Terms you authorise us to undertake such verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm your age, identity and contact details and to prevent money laundering (the "Checks").
5.5 We reserve the right to withhold any payment to/from a player’s account, to such player, until we are satisfied that the identity, age and place of residence of the player has been suitably verified.
5.6 We are required to undertake verification of your age. We are also required to verify your identity upon your gambling reaching a certain thresholds, but we maintain discretion to verify your identity at any time. We are required to lock your account or prevent withdrawals until such time as your identity has been verified. We may use a recognised third party provider to undertake these checks on our behalf or we may get in touch with you directly to provide us KYC documentation. By agreeing to these terms you authorise us to provide your personal details to such third party, who will keep a record of the information we provide to them.
5.7 In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend Your Account until you have provided us with such information or permanently close Your Account. Additionally, you will have to provide identification whenever you reach Two Thousand Euros (EUR 2,000 / 2,0000 NOK / 2,0000 SEK / 3,000 CAD) in cumulative withdrawals. Acceptable documentation to complete the checks include:
5.7.1 Passport, national identity card or driving license together with a recent utility bill (e.g. gas, telephone, insurance) less than three months old.
5.7.2 Proof of payment – subject to the deposit method used (copy of the credit card used, screen shot of e-Wallet or recent bank statement).
5.7.3 Additional verification may be required such as proof of funding of E-Wallet accounts.
5.9.1 If after verifying your identity it results that your account details do not match, we reserve the right to immediately close or suspend Your Account and any winnings and bonuses will be confiscated and depending on circumstances any remaining balance of the deposit returned.
6. INACTIVITY AND DELETION OF PLAYER ACCOUNTS
6.1 If a player account remains inactive (i.e. when no login is performed at the operator’s website) for a period of more than 12 months, we are entitled to charge a monthly account maintenance fee of €5 (equivalent: 50 NOK, 50 SEK, 8 CAD), starting on the 13th month of inactivity. Following 12 months of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in your account details. Upon receipt of this reminder mail, you will have 30 days to log into your player account. If no login is registered within this 30-day period, €5 of real money credit or bonus money credit will be deducted from the balance. If the balance is less than €5 then the whole amount will be deducted. If the account remains inactive after 13 consecutive months, you will be sent a reminder mail every month and a monthly charge of €5 will be incurred and deducted from the real money credit or bonus money credit of the player account accordingly.
6.2 If the player account remains inactive for more than 12 months and the account balance is €0, no further charge will be incurred and the account may be permanently closed.
7. USERNAME, PASSWORD, AND CUSTOMER INFORMATION
7.1 After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may retrieve your password by clicking on the “Forget your Password” link below the login portal.
8. DEPOSITS TO YOUR ACCOUNT
8.1 If you wish to participate in betting or gaming using the Website, you must deposit money into Your Account which you can then use to place bets or play games. Upon Deposit a Know-Your-Client procedure is performed. You must not deposit any funds sourced from ill-gotten gains.
8.2 Deposits to the cash player account are made by transfer of money to the company’s account by way of the payment methods stated on the website. The payment methods currently available include VISA, Mastercard, Skrill, Neteller, Trustly, Paysafecard, Zimpler, InstaDebit, iDebit, E-pro, Entercash and Sofort . All deposit methods are free of charge and offer instant processing with the exception of Bank Transfer.
|Payment Method||Minimum/Maximum Deposit (€) *|
|VISA Card||10€ - 5.000€|
|Mastercard||10€ - 5.000€|
|Skrill||20€ - 1.000€|
|Sofort||20€ - 5.000€|
|Neteller||20€ - 1.000€|
|Entercash||20€ - 5.000€|
|Paysafecard||10€ - 500€|
|Trustly||20€ - 5.000€|
|Zimpler||20€ - 5.000€|
|InstaDebit||20€ - 1.000€|
|iDebit||20€ - 500€|
|E-pro||10€ - 5.000€|
*or equivalent in other currency
The company reserves the right, to change the accepted methods of payment at its sole discretion. The company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our website.
8.3 We do not accept cash funds sent to us.
8.4 By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and agree to refund and compensate us for unpaid deposits.
8.5 The company can, under certain circumstances, credit a player’s account with so called “bonus money”. The conditions for the crediting of the bonus (e.g. First Deposit Bonus) and the amount of the bonus is determined by the company and set out on the website from time to time. For promotions that are currently running please follow this link:https://esportsbetting.com/info/bonus .This page may be translated in different languages however each shall be a faithful translation of the original English version. The English version shall prevail in the case of any inconsistency between bonus or promotion terms and conditions.
8.6 The bonus is stated separately on the account. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used. Specific bonus conditions may be published on the website with the launch of specific bonus schemes. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus amount and all winnings from this bonus will be forfeited.
8.7 In accordance with Maltese gaming license provisions, customer funds are being kept in a separate account. In case of bankruptcy, they will however automatically become part of the insolvency estate.
8.8 We are not a financial institution and Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally any money deposited with us in your Account will not earn any interest.
8.9 Due to legal provisions, funds that have been deposited into the account cannot be withdrawn. Withdrawals can only account for the total winnings that have been generated. Exceptions to this rule apply in special cases.
We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
9. WITHDRAWALS FROM YOUR ACCOUNT
9.1 You can request the withdrawal of winnings from your real money balance at any time to any one of the following payment methods: VISA, Mastercard, Skrill, Neteller, Trustly, iDebit, Zimpler, InstaDebit as well as by Entercash. We reserve the right to amend the accepted payment methods from time to time.
|Payment Method||Minimum/Maximum Deposit (€) *|
|VISA Card||20€ - 20.000€|
|Mastercard||20€ - 20.000€|
|Skrill||20€ - 10.000€|
|Neteller||20€ - 10.000€|
|Entercash||20€ - 20.000€|
|Trustly||10€ - 5.000€|
|Zimpler||10€ - 5.000€|
|InstaDebit||10€ - 5.000€|
|iDebit||10€ - 5.000€|
*or equivalent in other currency
All withdrawals are free of charge. You can request the withdrawal of winnings from your real money balance in case the following conditions are met:
9.1.1 All payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
9.1.2 Any Checks referred to in paragraph 5 above have been completed. We are required by law to carry out KYC checks on Your identity every time cumulative withdrawals reach €2,000 (equivalent: 2,0000 NOK / 2,0000 SEK / 3,000 CAD). We retain the right to carry out KYC checks at more frequent intervals at our sole discretion.
9.2 We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. Withdrawal methods are the same as deposit methods. This, however, cannot be guaranteed. All withdrawals will be remitted only to the same account from where the funds paid into the player’s account originated. We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
9.3 Player funds which are restricted from playing will be displayed in a separate balance on the player’s main page, a player may not withdraw these restricted funds (Bonus money)
9.4 You are responsible for reporting your winnings and losses to your local tax or other authorities.
9.5 The time taken for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered however the usual lapse of time for a withdrawal to be processed is as follows. We will approve withdraws immediately when we are satisfied with the KYC documentation provided. Processing times after a withdrawal has been approved range between instant to 5 business days.
9.6 If an account has been dormant, closed, blocked or excluded for any reason and for any period of time the player may contact our support team to recover any pending funds that he might still have in the account. Our support team will immediately launch an investigation into the claim and the player will be contacted back with information of how the funds will be transferred back to him. If there is a dispute over the account or the funds held within it we will contact the Malta Gaming Authority for an opinion on the best way forward.
9.7 The deposit amount needs to be wagered one time on any of our products before it can be withdrawn.
9.8 Under certain circumstances we reserve the right to process withdrawals back only to the customers verified bank account
10. PLACING A BET OR GAMING
10.1 It is your responsibility to ensure that the details of any transaction are correct.
10.2 You can access your transaction history on the Website.
10.3 We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Services.
10.4 Once your bet is confirmed, you cannot cancel the transaction without our written consent.
10.5 We retain discretion to terminate events or games at our sole discretion. Any outstanding games will be voided and stake refunded.
10.6 Should the validity of any outcome of a sports event be in doubt or subject to an investigation into manipulation, we reserve the right to void all bets associated with it. We will also block withdrawals of winnings that have been generated through the outcome in question, until such time as an official investigation of the federation and/or authorities has been concluded.
All sports bettings placed by Account Holders domiciled or resident in the Federal Republic of Germany are subject to a 5% taxation on bets. When an Account Holder domiciled or resident in the Federal Republic of Germany wins, pay-outs will be reduced by 5%. This tax is not deducted from bonus money or bonus-bound money, only from real money wins.
It is in the customer’s responsibility to settle any given tax liability that results from the use of our products. Esportsbetting.com does not provide any advice on the handling of said taxes, and is excluded from any associated liability.
11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
11.1 The following activities are not allowed and constitute a material breach of the Terms:
Colluding with other third parties;
Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';
Undertaking fraudulent activities to your advantage, including but not limited to the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
Taking part in any criminal activities including but not limited to money laundering.
Transferring of funds from one player account to another.
11.2 We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion.
11.3 Player Collusion is strictly prohibited. If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing [email protected].
11.4 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity. In this case, your identity as well as other personal data deemed relevant can be made available to the authorities listed above. This process does not require judicial approval.
12. OTHER PROHIBITED ACTIVITIES
12.1 You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.
12.2 You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
12.3 You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.
12.4 You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
12.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
12.6 It is prohibited to sell, transfer and/or acquire accounts or funds from other players.
13. CLOSURE AND TERMINATION BY US
13.1 It is company policy in the interests of security and in accordance with Maltese legislation, that if no transaction has been recorded on Your Account for thirty months (an “Inactive Account”), subject to clause 6.1, we shall remit the balance in that account to you. If you cannot be satisfactorily located any funds in that account will be handed over to the Malta Gaming Authority. Thus the funds are available to the player wishing to withdraw them.
13.3 The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured. Any funds within closed accounts will be remitted to You. If you cannot be satisfactorily located any funds in that account will be handed over to the Malta Gaming Authority.
13.4 In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law or the competent Authority.
14. ALTERATION OF THE WEBSITE
14.1 We may, in our absolute discretion, alter or amend any product offered via the Website at any time for the purpose of maintaining the Website.
15. IT FAILURE
15.1 Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.
15.2 We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.
15.3 Aborted or Miscarried Games
We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
We shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
In the event of a Company system malfunction all wagers are void.
In the event a game is started but miscarries because of a failure of the system and the game is not capable of being resumed upon connection being re-established, we shall refund the amount wagered in the game to You by crediting it to your account.
In the event a game is started and your system disconnects, please visit the transaction history in order to verify the outcome of the game. If you are playing a poker product, disconnection for a lengthy time may lead to a ‘stay’ position.
In the case of a sports bet, refunds will only be given when a manifest error or omission is made in the computation of the odds or if the game is cancelled or abandoned.
16. ERRORS OR OMISSIONS
16.1 Despite technical safeguards, irregular bets or wagers can be erroneously accepted, or transactions wrongfully triggered.
16.2 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you. You will forfeit any winnings/losses that result from any such Error.
16.3 In the event of an error in the published odds or the paytable, we will notify you of the error, void all bets and cancel any winnings. We will seek to place all parties directly affected by such an error in the position they were in before the error occurred.
16.4 All bets accepted with odds that are manifestly wrong/erroneous will be void and should a person have won already, that player must return the amount of the win to the Company.
16.5 Should you become aware of an erroneous transaction on your account, faulty odds or similar errors, you are requested to report this to our customer support.
17. EXCLUSION OF OUR LIABILITY
17.1 Your access to and use of the products offered via the Website, is at your sole option, discretion and risk.
17.2 We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
18.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
18.2 Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:
18.2.1 Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act,
18.2.2 Suspend your Account so that you are unable to place bets or play games on the Website,
18.2.3 Close Your Account with or without prior notice from us.
18.2.4 Recover from Your Account the amount of any pay-outs, bonuses or winnings which have been affected by any material breach.
18.3 We have the right to disable any user identification code or password if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.
19. INTELLECTUAL PROPERTY RIGHTS
19.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
19.2 Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
20. YOUR PERSONAL INFORMATION
20.1 We are required according to the Data Protection Act of 2001 (Chapter 440 of the Laws of Malta) and the Data Protection Act 1998 to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Website. We therefore take very seriously our obligations in relation to the way in which we use your personal information. Our staff and trusted service providers have access to Personal Information on a need to know basis. You hereby consent to the transfer of data to third parties selected by Us which are required for the provision of games to You or ancillary activities related to the games.
20.2 Personal Information will include your full name, email address, a chosen password, username, age, valid mobile phone number, full address and country of residence. We will use this information to give you access to our game offering, for monetary transactions to your gaming account and to provide you with promotional and operational information for our services. We will also keep this information for our own internal records in compliance with applicable policies and legislation. You can unregister from promotional material at any point by changing a setting in your account page or by contacting support. By providing us with the information, you consent to our processing your personal Information for the purposes set out in the Term, for operating the Website or to comply with a legal or regulatory obligation. The verification of the customers‘ data (first name, last name, date of birth, address) takes place using the GBG ID3global technology.
20.3 As a policy the Company will not disclose any personal information to anyone other than those employees that need access to your data to provide you with a service and to our third party providers who undertake verification checks on our behalf.
20.4 We will retain copies of any communications that you send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.
20.5 Players have the right to their personal data held by the operator in accordance with the Data Protection Laws. Players are also entitled to change or amend their respective personal data.
20.6 The company will use all responsible means to protect player data however it is not liable should a third party unlawfully seize such data. Lawful supply of such data to third parties is on an opt-in basis.
21.1 The Website uses 'cookies' to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
22. COMPLAINTS AND NOTICES
22.1 Players that wish to make a complaint regarding the Website, a first step should be to, as soon as reasonably possible, contact Customer Services via Live-Chat function on our website esportsbetting.com or by emailing us at [email protected] .
22.2 We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
22.3 An advisor will log your call/message, investigate your enquiry and respond to it. If your concern is not resolved at this stage you can escalate the complaint by referring the matter in writing to the Head of Customer Operations at [email protected]. We aim to keep you informed throughout the process. On receipt of your complaint we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure. The Head of Customer Operations’ response represents the final stage of the internal complaints procedure.
22.4 In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
22.5 You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
22.6 When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.
23. COMPLAINTS TO THE REGULATORY BODIES
23.1 If a Player feels unsatisfied with our decision, you may lodge a complaint directly with the relevant authority he may do so by sending an email to [email protected] or by writing to the Malta Gaming Authority at MGA, Level 3, Suite 1, TG Complex, Brewery Street, Mriehel or by calling on +356 25469000.
24. TRANSFER OF RIGHTS AND OBLIGATIONS
24.1 We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.
25. EVENTS OUTSIDE OUR CONTROL
26.1 If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
26.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.
27.1 If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
28. LAW AND JURISDICTION
29. RESPONSIBLE GAMING AND GAMBLING
29.1 We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.
29.2 Deposit Limits - In order to assist our players in gambling responsibly, we have a Deposit Limit within each customer account. This option can be accessed within your “Gaming Environment" section. Limits can be amended at any time. A decrease in the deposit limit will take effect immediately, but an increase can only occur after a cooling-off period of 7 days, in order to avoid rash decisions. If you require any further information or assistance regarding our functionality, please contact Support.
29.3 Self-exclusion - Should you need to take a break from gambling, we provide a self-exclusion facility which can be activated by the customer within 'My Account' or by contacting Support. Self-exclusion means that your account will remain closed for a minimum period. This is the major difference to a standard account closure request.
29.4 Filtering Systems - Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site, or have requested self-exclusion from gambling sites, please consider parental filtering solutions.
29.5 Setting of Financial Limits – A player may set financial limits mainly related to wagers and losses by contacting our Support team. Once these limits are set the player will not be able to exceed these limits.
In order to mitigate the level of risk, we reserve the right to place monetary limits on bets or individual user accounts. You are free to mitigate your risk exposure at any time by setting personal limits on wagers or losses. As soon as a limit is set, you are prevented from exceeding it. Removing a self-imposed limit is only possible after a set time period, the shortest of which is 7 days. For more information on limits, please contact our customer support.
29.7 Setting of Session Time Limits – A player may set maximum Session Time Limits by contacting our support team. Once these limits are set the player will not be allowed to continue playing above the present time limit in any one session.
29.8 Any notice for changes described above will be accompanied by a seven (7) day cool down period in which the player will not be able to revert the conditions previously placed on his account.
Please be aware that a permanent suspension of your account due to compulsive gambling behaviour can result in a report to public gambling prevention authorities. Removing a permanent suspension can be tied to specific conditions, such as a medical certificate that indicates a successful gambling therapy.
29.9 We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations: GamCare (www.gamcare.org.uk) und GordonHouse (www.gamblingtherapy.org).
30.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.