Responsible Gaming

What is Responsible Gaming?

At esportsbetting.com, we have made the concept of responsible gaming an integral part of our corporate culture. Our approach extends to all parts of our business, and starts with in-depth training of our personnel. By being able to quickly identify problematic usage patterns, we can take appropriate measures early and effectively. A typical sign of compulsive gambling is the loss of control with regards to time and money invested, especially when this leads to incurring debt with family, friends or financial institutions. A breakdown of social relationships due to excessive gambling is also a key indicator. In order to prevent or counter this problem, esportsbetting.com has established relationships with various agencies that specialize in treating compulsive gambling. Our aim is to provide our customers with the information and tools they need to play responsibly, thereby bringing out the best in what our products have to offer.

Age Limit

By law, only people who have reached the age of 18 are permitted to use the offer on esportsbetting.com. We have put safeguards in place to meet this obligation and see to it that no underaged individual can place sports bets on this site. What’s more, esportsbetting.com does not advertise, sponsor or otherwise support campaigns or initiatives that are aimed at underaged target groups. We have also devised an effective ‘Know your Customer‘-process (KYC) that prevents anyone under the age of 18 from using our offer. This includes the use of an SMS verification code as part of the registration as well as age verification during the payment process in order to prevent the creation of duplicate accounts and real money transactions by underaged individuals. In case these measures indicate that a person has not reached the age of 18, we will block the registration process and/or close the account. Our 18+ symbol at the bottom of this page clearly indicates the minimum age at esportsbetting.com. Legal guardians of underaged individuals can find tools and information on the topic of responsible gaming on www.netnanny.com, www.cybersitter.com as well as on our responsible gaming page.

Limits

esportsbetting.com allows for the use of limits that will prevent compulsive gambling behaviour. The following limits are available:

Deposit limits: (24 hours, 7 days, 30 days): limit the total sum of your deposits within 3 time spans. This way, you will be barred from depositing more than your limit within 24 hours, 7 days or 30 days.

Loss limits: (24 hours, 7 days, 30 days): limit the total sum of your losses within 3 time spans. This way, you will not be able to lose more than your limit within 24 hours, 7 days or 30 days.

Wager limits (24 hours, 7 days, 30 days): limit the total sum of your wagers within 3 time spans. This way, you will not be able to wager more than your limit within 24 hours, 7 days or 30 days.

Time limits: limit the amount of time that you can spend on esportsbetting.com.

As soon as any of your limits have been reached, you will be barred from playing at esportsbetting.com until the time span has elapsed. Should you want to alter your limits, you can do so within the account settings. Please be aware that lowering an existing limit will only take effect after 7 days, while increasing a limit takes effect immediately.

Account Block

Temporary Account Block

You can choose to temporarily block your account at esportsbetting.com at any time by contacting our customer support. The time span in which the block remains active is up to your choosing. Should you want to reactive your account, please contact our customer support.

Permanent Account Block

You can choose to permanently block your account at esportsbetting.com at any time by contacting our customer support. Reactivation is only possible in special cases, and we reserve the right to refuse such requests.

Temporary Self-Exclusion

Should you become aware of compulsive gambling behaviour, you can use our self-exclusion option to temporarily restrict access to your esportsbetting.com account for between 7 days and 12 months. This option can either be activated via the account settings or, alternatively, by contacting our customer support.

Permanent Self-Exclusion

Should you become aware of compulsive gambling behaviour, you can use our self-exclusion option to permanently restrict access to your esportsbetting.com account. Please contact our customer support via email or live chat to initiate permanent self-exclusion. This request is non-retractable, and the account will be closed permanently.

Blocking Third-Party Accounts

Blocking accounts of third parties at esportsbetting.com is not possible.

Trained Personnel

Sports betting is a great form of entertainment. However, it is vital to always be aware that any form of gambling requires responsible use. Should you exhibit any of the classic warning signs related to compulsive gambling, please initiate counter measures and contact us for support.

At esportsbetting.com, every single employee, from customer service agents to senior management, is trained and certified in the area of responsible gaming. This makes us uniquely qualified to identify problematic usage patterns and react accordingly. It goes without saying that all cases will be handled in a strictly confidential manner.

Gambling Addiction – Self Assessment Tool

In conjunction with GamCare, we invite our customers to make use of a self assessment tool that can identify problematic behavioural tendencies with regards to gambling. By taking a few moments to answer a number of multiple-choice questions, you can test if your own behaviour indicates a compulsive gambling habit. The tool is free of charge and can be found on the following page:

http://www.gamcare.org.uk/get-advice/self-assessment-tool

Addiction Support

There are numerous organisations that deal with gambling addiction. Should you wish to receive an overview of said organisations, please contact our customer support via email or live chat.